Refund policy

RETURN & EXCHANGE POLICY

At HARVEN, we ensure that all our customers are completely satisfied with their purchases and the services provided.

Eligibility Period:
Returns and exchanges are accepted within 14 days of receiving the order.

Condition of Items:
• Items must be in their original condition as received.
• Damaged items or used products are not eligible for return or exchange.

Applicable Requests:
Each order is allowed one post-purchase request (either return or exchange).

Special Cases:
Please check your order once it arrives. If there is any damaged, defective, or incorrect item, contact us within 48 hours and send your order number along with clear photos or a video so we can assist you quickly.

Fees & Notes:
• Exchange fees: Customers are responsible for any additional shipping charges related to exchanges or returns.
• Refunds: Product refunds are processed without additional fees; however, shipping fees are non-refundable.